Video On Demand FAQ

Moscow Ballet's Great Russian Nutcracker Video On Demand is available as part of our 30th Anniversary Tour Membership Package!

Become a Member!

 

Don't see your city in the dropdown list or want to purchase the Video on Demand separately? No problem! 

Buy Your Digital Ticket

1. Use the Redemption Code you received in your purchase confirmation email at https://www.stellartickets.com/o/moscow-ballet-2021/redeem.

2. After you register, find your content in the "Your Tickets" area at the top right side of the page. Moscow Ballet's Great Russian Nutcracker is viewable from December 1, 2021 until January 2, 2022.

3. If you are still having trouble with the webpage please email [email protected].

You will be able to watch the Video on Demand from your computer, phone or TV! Stellar is compatible with most browsers on Mac and PC computers and mobile phones, and is available via the "Stellar Tickets" mobile and television apps. For full instructions on how to watch on every device, view Stellar's Knowledge Base, and reach out to [email protected] with issues. 

You must redeem your code (click here) and enter your mailing information when prompted. To have the best chance to get merchandise delivered before Christmas, please do so before December 6An email will be sent to you by December 15 with more details about the Zoom Meet and Greet.

 

The Zoom Meet and Greet will be held on December 18, 2021 at 2 PM ET. An email will be sent to you by December 15 with more details. A Moscow Ballet artist will join the Meet and Greet and answer any questions that you pose using the chat function.

It is important that you redeem your code before December 15 to be on the list receiving Zoom information.

Unfortunately, we can't reschedule the Meet and Greet. It will be held on December 18, 2021 at 2 p.m. ET. While we cannot issue refunds, if you miss it and would like access afterwards, please email [email protected] with your Name, Email Address, and Website you purchased from and we will email you a link to the recorded Meet and Greet.

Please email [email protected] and we’ll get back to you!